Return Policy

If you visit or shop at Spybase.com, you accept these conditions. Please read them carefully. All products are special ordered by Spy Base and are NOT subject to cancellations. Due to the nature of our product line, some items may be used once and are no longer needed. For this reason, ALL SALES ARE FINAL, unless defective. Any return must be authorized by BRD Security Products and under no circumstances will returns be accepted unless so authorized. Returned Merchandise Authorization Form (RMA).This will determine where we ask you to ship the product. Returns are usually sent directly to one of our warehouses not to our California Headquarters. BRD considers any item returned to our warehouse a return. This includes inclaimed packages that were shipped to buyer and returned due to no signer or any other reason. BRD is not responsible for any shipper error. You may return most items within 20 days of the order date if you fill in the RMA Form within 5 days of delivery.After 5 days if we have not received a request form all sales are final. No discontinued item may be returned. All returns must have an RMA (Return Merchandise Authorization) Number After your request is processed (2-3 days) we will reply with instructions. Products returned without an RMA may get lost in the process, thereby inhibiting us from crediting your return. Please follow the simple instructions so we can process your return quickly and effectively. To request a return, please simply send an email to: sales@brdsecurity.com Subect: RMA request Form. Email the form within 5 days of the delivery date. Please ensure that the item is in its original condition (including: packaging, manuals, warranties, accessories, security seals, and shrink wrap). We must receive your item back within 20 days of when we originally shipped it to you. Please allow us 5 - 10 business days from the time we receive the item to process your return. Merchandise returned with missing items is not eligible for a refund. For your protection, we recommend that all returns be sent back via traceable carrier. The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee and less a restocking fee of $20 per-item or 20% - 25% of the total order cost (instead of the $20 per-item fee) For refunds on purchases made with a credit card, we will issue a credit to the same credit card used to make the purchase. If you paid using PayPal, or check, the refund will be applied to your account as an in-store credit. Defective Returns: the Manufacturer’s Warranty will apply and we will help you contact them if you have any issues. If the item shows signs of misuse, it will not be accepted for return. Items returned, that are being claimed as defective or damaged, WILL BE SUBJECT to a 25% restocking fee if they are found to be in working order. Please read the manual. We can not accept the return of certain items, including: Open or used products Special order products Fees for service performed or shipping Single use products such as pepper spray Custom built products and Hidden cameras GPS Tracking devices Counter-surveillance detectors Other select items, as noted on the product detail page. All Sales on the above listed items are final. Cancellations: We make our best effort to ship your order as soon as possible. If you need to cancel an order, you must contact us by phone or e-mail within 2 hours of placing the order. If your order has already been packed and shipped, it cannot be canceled. Cancellations cost us time and processing expenses, therefore we have a$20 cancellation fee to cover the time and fees we incurred. If your product has shipped and you refuse delivery, you will be held responsible for the cost of shipping in both directions in addition to the cancellation fee. Unjustified Credit Cards Chargebacks A chargeback is when a customer disputes a charge made on his card. If the cardholder did not authorize the purchase, we will work with you to ensure the situation is resolved to your satisfaction. Please read and acknowledge our cancellation, return, replacement, order acceptance, and payment policies prior to placing an order. Our system does not allow our customers to place an order until they have complied with this request. We do this to confirm that both parties understand the expectations in entering a business agreement. If, after reviewing our policies, you place your order, you are consenting to abide by our policies. We make every attempt to be fair and reasonable in our interactions. In accordance with this, we will charge a $75 penalty fee for every unjustified credit card chargeback against our company. We will also report all unjustified chargebacks to ChargeBackProtection.org, thereby banning you from placing orders with any business that uses ChargeBackProtection.org. Examples of unjustified chargebacks are: a customer issues an unjustified complaint, a customer starts an unwarranted dispute with his credit card company, a customer refuses to pay, a customer ships the product without going through the RMA process and starts a dispute, a customer disregards our return policy and etc. Persons who commit fraudulent activity will be prosecuted to the fullest extent of the law. Both the FBI and the U.S. Secret Service are responsible for investigating Internet Fraud Cases. Fraudulent information will be provided to the issuing bank, shipping carriers and networked with our business partners.

If you visit or shop at Spybase.com, you accept these conditions. Please read them carefully.
All products are special ordered by Spy Base and are NOT subject to cancellations. Due to the nature of our product line, some items may be used once and are no longer needed. For this reason, ALL SALES ARE FINAL, unless defective.

Any return must be authorized by BRD Security Products and under no circumstances will returns be accepted unless so authorized. Returned Merchandise Authorization Form (RMA).This will determine where we ask you to ship the product. Returns are usually sent directly to one of our warehouses not to our California Headquarters. BRD considers any item returned to our warehouse a return. This includes inclaimed packages that were shipped to buyer and returned due to no signer or any other reason. BRD is not responsible for any shipper error. You may return most items within 20 days of the order date if you fill in the RMA Form within 5 days of delivery.After 5 days if we have not received a request form all sales are final. No discontinued item may be returned.
All returns must have an RMA (Return Merchandise Authorization) Number
After your request is processed (2-3 days) we will reply with instructions. Products returned without an RMA may get lost in the process, thereby inhibiting us from crediting your return. Please follow the simple instructions so we can process your return quickly and effectively.

To request a return, please simply send an email to: sales@brdsecurity.com Subect: RMA request Form. Email the form within 5 days of the delivery date. Please ensure that the item is in its original condition (including: packaging, manuals, warranties, accessories, security seals, and shrink wrap). We must receive your item back within 20 days of when we originally shipped it to you. Please allow us 5 - 10 business days from the time we receive the item to process your return. Merchandise returned with missing items is not eligible for a refund.

For your protection, we recommend that all returns be sent back via traceable carrier. The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee and less a restocking fee of $20 per-item or 20% - 25% of the total order cost (instead of the $20 per-item fee) For refunds on purchases made with a credit card, we will issue a credit to the same credit card used to make the purchase. If you paid using PayPal, or check, the refund will be applied to your account as an in-store credit.
Defective Returns: the Manufacturer’s Warranty will apply and we will help you contact them if you have any issues. If the item shows signs of misuse, it will not be accepted for return. Items returned, that are being claimed as defective or damaged, WILL BE SUBJECT to a 25% restocking fee if they are found to be in working order. Please read the manual.

We can not accept the return of certain items, including:

Open or used products
Special order products
Fees for service performed or shipping
Single use products such as pepper spray
Custom built products and Hidden cameras
GPS Tracking devices
Counter-surveillance detectors
Other select items, as noted on the product detail page.

All Sales on the above listed items are final.

Cancellations:

We make our best effort to ship your order as soon as possible. If you need to cancel an order, you must contact us by phone or e-mail within 2 hours of placing the order. If your order has already been packed and shipped, it cannot be canceled. Cancellations cost us time and processing expenses, therefore we have a$20 cancellation fee to cover the time and fees we incurred. If your product has shipped and you refuse delivery, you will be held responsible for the cost of shipping in both directions in addition to the cancellation fee.

Unjustified Credit Cards Chargebacks

A chargeback is when a customer disputes a charge made on his card. If the cardholder did not authorize the purchase, we will work with you to ensure the situation is resolved to your satisfaction.

Please read and acknowledge our cancellation, return, replacement, order acceptance, and payment policies prior to placing an order. Our system does not allow our customers to place an order until they have complied with this request. We do this to confirm that both parties understand the expectations in entering a business agreement. If, after reviewing our policies, you place your order, you are consenting to abide by our policies. We make every attempt to be fair and reasonable in our interactions.

In accordance with this, we will charge a $75 penalty fee for every unjustified credit card chargeback against our company. We will also report all unjustified chargebacks to ChargeBackProtection.org, thereby banning you from placing orders with any business that uses ChargeBackProtection.org.

Examples of unjustified chargebacks are: a customer issues an unjustified complaint, a customer starts an unwarranted dispute with his credit card company, a customer refuses to pay, a customer ships the product without going through the RMA process and starts a dispute, a customer disregards our return policy and etc.

Persons who commit fraudulent activity will be prosecuted to the fullest extent of the law. Both the FBI and the U.S. Secret Service are responsible for investigating Internet Fraud Cases. Fraudulent information will be provided to the issuing bank, shipping carriers and networked with our business partners.